FAQ

In this section we would like to answer some frequently asked questions. If you got further questions, please do not hesitate to contact us directly.

  • There are numerous mini PV systems on the market, what makes SolMate special?

    During the development of SolMate, we paid particular attention to the simple and self-explanatory installation of the individual components (panels and storage unit). SolMate works very efficiently and maintenance-free for up to 30 years. There is currently no comparable system on the market, which manages to combine all these features.

  • Does battery life suffer from the unit being on the outside in summer and in winter?

    Unlike the lithium-cobalt dioxide accumulators known from smartphones, our lithium iron phosphate accumulators have the advantage of being extremely durable and much more insensitive to temperature. A long lifetime is thus guaranteed even in outdoor use.

  • May I actually connect SolMate to my home network from a regulatory point of view?

    Yes. In Austria for example, SolMate falls with a feed-in power of 500 watts under the so-called small-generation plants. Hence, there is no reason against the connection to the home network from a regulatory point of view, depending on your country.

  • I’ve heard of burning batteries in electric cars, does SolMate run the risk of fire?

    We can reassure you, there is no risk of fire whatsoever. Due to the solid electrolyte and the cell chemistry, the LiFePO4 cells within SolMate are considered intrinsically safe. Meaning, thermal runaway and membrane fusion as can occur in lithium-ion batteries in electric cars is excluded. Thermal overload of the houses electrical circuit due to the additional supply is prevented by the intelligent feed-in management of SolMate. If a high electrical load (> 3000 W) is detected, SolMate will no longer feed electricity to the household for safety reasons.

  • What maintenance costs are incurred?

    During operation, there are no additional costs. The device is thus maintenance-free.

  • How much does the app for remote monitoring via smartphone cost?

    Of course, we will provide the smartphone app free of charge.

  • Can I use SolMate as an emergency backup supply?

    Yes. SolMate has a built-in power outlet, which can be used for emergency power supply. If there is a blackout, you can switch to off-grid mode and continue to supply the most important consumers within your home with electricity.

  • Can I also use SolMate independently from the public grid (off-grid)?

    Yes. The built-in socket can be used to set up a stand-alone grid. If you have e.g. a garden, lake or mountain hut, where you only need electricity for a few days each year, SolMates off-grid mode is perfect for you.

  • There is a blackout in my apartment, does SolMate still supply power?

    No. For safety reasons, SolMate disconnects automatically from the grid if a blackout occurs. In this case, you can switch to off-grid mode and continue to supply the most important consumers within your home with electricity.

  • Does SolMate have a display, which shows the most important data?

    You can read the most important data on the device directly, all other information are shown on your smartphone app.

  • I’ve heard lithium-ion batteries harm the environment during their production?

    During the mining of the raw materials and the production of the batteries, energy is needed. The energy, which is needed during the production process, however, represents only a fraction of what is later used through the storage. The positive effect of using renewable energies and storing them in the battery, therefore outweighs significantly. Furthermore, our lithium-iron-phosphate technology does not use any cobalt, which is very problematic to win in the first place.