GENERAL TERMS AND CONDITIONS OF
EET – EFFICIENT ENERGY TECHNOLOGY GMBH
Version: [22/01/2026]
1. ABOUT EET
1.1. EET – Efficient Energy Technology GmbH, Annenstrasse 23, 8020 Graz, Austria, is an Austrian
limited liability company with its registered office in Graz, registered in the commercial register
of the Regional Court for Civil Matters Graz under FN 470986 b (“EET“).
1.2. EET operates an online store (the “Online Store”) under the website www.eet.energy (the
“Website”).
2. APPLICATION OF THE GENERAL TERMS AND CONDITIONS
2.1. These General Terms and Conditions (the “GTC”) apply to all orders placed by the customer,
reseller or distributor (the “Customer”, EET and the Customer together the “Parties”) placed
(i) via the Online Store, (ii) by telephone, (iii) via e-mail or (iv) in direct sales (each an “Order”),
in the version valid at the time the Order is placed.
2.2. These GTC apply both to customers who are consumers within the meaning of Sec 1 of the
Austrian Consumer Protection Act (KSchG) (each a “Consumer”), and to customers who are
entrepreneurs within the meaning of Sec 1 KSchG (each an “Entrepreneur”). Provisions that
apply exclusively to Entrepreneurs are marked with U.
2.3. By placing an Order, the Customer acknowledges and agrees to these GTC.
2.4. The contract language is German.
2.5. These GTC can be accessed in the Online Store and will be sent to the Customer upon request.
3. CONCLUSION OF CONTRACT
3.1. The presentation of products in the Online Store does not constitute a binding offer by EET.
The Customer is merely invited to submit a binding offer to purchase the products.
3.2. The presentation of products in the Online Store does not constitute a binding offer by EET.
The Customer is merely invited to submit a binding offer to purchase the products.
3.3. The Customer may submit a binding offer for the products placed in the shopping cart in the
Online Store by completing the order process and clicking the button “Order with obligation to
pay”.
3.4. After receiving an Order in the Online Store, EET sends an automatic confirmation by e-mail
(“Order Confirmation”). The Order Confirmation does not constitute acceptance of the offer but
only informs the Customer that the Order has been received.
3.5. The contract is only concluded when EET accepts the Customer’s offer by separate Order
Acceptance e-mail or dispatches the goods.
3.6. EET is entitled to reject Orders without stating reasons.
4. PROVISION, FUNCTIONALITY AND COMPATIBILITY OF DIGITAL ELEMENTS; DATA AND DATA USE
4.1. If a product contains digital elements or requires digital services (e.g. apps), the functionality of
the product may depend on the proper provision and use of such digital elements.
4.2. EET informs the Customer prior to the conclusion of the contract about the essential
characteristics, functions, technical protection measures, compatibility requirements and
interoperability of the digital elements.
4.3. In accordance with the EU Data Act (Regulation 2023/2854), EET informs the Customer prior to
the conclusion of the contract whether and which data the product generates, how the Customer
can access it, and about the rights of use.
4.4. The Customer is obliged to install necessary updates without undue delay insofar as this is
required to maintain conformity with the contract.
4.5. Details on the processing of personal data can be found in the privacy policy on the Website.
5. PRICES, TERMS OF PAYMENT
5.1. The prices listed in the Online Store are in euros.
5.2. Unless stated otherwise, prices include statutory VAT and exclude shipping costs.
5.3. Shipping costs are shown separately in the Online Store and are displayed to the Customer in
the order process.
5.4. The available payment options are specified in the Online Store.
5.4.1. In the event of default, EET is entitled to demand default interest at the statutory rate
(§ 1000 ABGB), namely
– for Consumers at 4% p.a. and
– U for Entrepreneurs at 9.2% p.a. above the base interest rate pursuant to § 456 UGB.
5.4.2. EET is entitled to charge reasonable reminder fees.
6. DELIVERY, SHIPPING, TRANSFER OF RISK
6.1. Delivery is made to the delivery address specified by the Customer.
6.2. Delivery dates and delivery periods are non-binding unless expressly agreed in writing as
binding.
6.3. Partial deliveries are permitted insofar as they are reasonable for the Customer.
6.4. The risk of accidental loss and accidental deterioration passes to Consumers upon handover of
the goods to the Customer.
6.5. U For Entrepreneurs, the risk passes upon handover to the carrier, freight forwarder or other
person or institution designated to execute shipment.
6.6. If the Customer is in default of acceptance, EET is entitled to store the goods at the Customer’s
expense and risk.
7. PROHIBITION OF SET-OFF
7.1. The Customer is not entitled to set off counterclaims unless they have been finally adjudicated
or acknowledged by EET in writing.
8. RETENTION OF TITLE
8.1. The goods remain the property of EET until full payment has been made.
8.2. U In relation to Entrepreneurs, the goods remain the property of EET until all claims arising
from the business relationship have been fully settled.
9. USER MANUAL / PREVENTION OF DEEP DISCHARGE
9.1. The Customer is obliged to comply with the user manual and all safety instructions.
9.2. In particular, the Customer must prevent deep discharge for battery storage systems and
observe the recommended operating conditions.
9.3. Damage caused by improper use or failure to comply with the user manual may exclude
warranty and guarantee claims.
10. WARRANTY
10.1. Statutory warranty provisions apply.
10.2. U In relation to Entrepreneurs:
10.2.1. The warranty period is one year from delivery of the goods insofar as legally permissible.
10.2.2. Obvious defects must be reported in writing without undue delay, at the latest within 7 days
after delivery.
10.3. In the event of a warranty claim, EET is entitled, at its discretion, to repair or replace the goods.
11. GUARANTEE
11.1. If EET grants a guarantee, the scope, duration and conditions are set out in the respective
guarantee conditions.
11.2. The guarantee applies only in the case of proper installation and use.
11.3. The guarantee does not restrict the Customer’s statutory rights.
12. LIABILITY
12.1. EET is liable without limitation for intent and gross negligence as well as for injury to life, body
or health.
12.2. In the event of slight negligence, EET is liable only for breach of essential contractual
obligations (cardinal obligations) and limited to the typically foreseeable damage.
12.3. Liability for loss of profit, indirect damages and consequential damages is excluded insofar as
legally permissible.
12.4. Mandatory statutory liability provisions, in particular under the Product Liability Act, remain
unaffected.
13. RIGHT OF WITHDRAWAL FOR CONSUMERS
13.1. Consumers have the right to withdraw from this contract within fourteen days without giving
any reason.
13.2. INSTRUCTIONS ON WITHDRAWAL
13.2.1. Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party other than the
carrier designated by you takes possession of the goods.
To exercise the right of withdrawal, you must inform us (EET – Efficient Energy Technology GmbH,
Annenstrasse 23, 8020 Graz, Austria, e-mail: office@eet.energy) of your decision to withdraw from
this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the
attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning
your exercise of the right of withdrawal before the withdrawal period has expired.
13.2.2. Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you,
including the costs of delivery (with the exception of the supplementary costs arising if you chose
a type of delivery other than the least expensive type of standard delivery offered by us), without
undue delay and in any event not later than fourteen days from the day on which we are informed
about your decision to withdraw from this contract. We will carry out such reimbursement using
the same means of payment as you used for the initial transaction, unless you have expressly
agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied
evidence of having sent back the goods, whichever is the earliest.
13.2.3. You shall send back the goods or hand them over to us without undue delay and in any event
not later than fourteen days from the day on which you communicate your withdrawal from this
contract to us. The deadline is met if you send back the goods before the period of fourteen days
has expired.
You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what
is necessary to establish the nature, characteristics and functioning of the goods.
13.3. Model withdrawal form
(If you wish to withdraw from the contract, please fill in this form and send it back.)
– To EET – Efficient Energy Technology GmbH, Annenstrasse 23, 8020 Graz, Austria, e-mail:
office@eet.energy:
– I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the
following goods ()/for the provision of the following service ()
– Ordered on ()/received on ()
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if this form is notified on paper)
– Date
() Delete as appropriate.
13.4. Exceptions from the right of withdrawal:
The right of withdrawal does not apply to contracts
– for the supply of goods that are not prefabricated and are made on the basis of an individual
choice of or decision by the consumer or that are clearly personalized;
– for the supply of sealed goods which are not suitable for return due to health protection or
hygiene reasons and were unsealed after delivery;
– for the supply of goods which are, after delivery, according to their nature, inseparably mixed
with other items.
14. APPLICABLE LAW, PLACE OF JURISDICTION
14.1. Austrian law applies to the exclusion of the conflict of law rules of private international law and
the UN Convention on Contracts for the International Sale of Goods.
14.2. For Consumers, this choice of law applies only to the extent that it does not deprive the
Consumer of the protection afforded by mandatory provisions of the law of the state in which
the Consumer has habitual residence.
14.3. U For Entrepreneurs, the exclusive place of jurisdiction is the competent court in Graz, Austria.
15. FINAL PROVISIONS
15.1. Should individual provisions of these GTC be or become invalid in whole or in part, the validity
of the remaining provisions remains unaffected.
15.2. The invalid provision shall be replaced by a valid provision that comes closest to the economic
purpose of the invalid provision.
15.3. Amendments and supplements to these GTC must be made in writing insofar as legally
permissible.