Do your panels or your storage unit show any external damage after delivery? If so, please send us photos of the damage and the packaging as soon as possible at info@eet.energy. We have a deadline of seven days after receipt to report the damage.

If the panels are damaged, we will immediately replace them. The damaged panels can be disposed of free of charge at the collection point.

If the storage unit is damaged, we will take it back for repair.

Please do not forget to take photos before disposal or return.

When you disconnect SolMate or LightMate from your household outlet, there is no longer any voltage present. The built-in inverters have integrated and certified safety measures that ensure voltage is only present when a power grid is detected. If no power grid is detected, the voltage at the plug is disconnected in under 200 milliseconds.

Yes! SolMate has a feed-in capacity of 800 watts. In Austria, for instance, it is allowed to feed up to 800 watts per meter through the power outlet.

A LightMate has a maximum feed-in capacity of 400 watts, so two LightMates per meter are also allowed. As the permitted feed-in limit can vary from country to country, please check in advance how high it is in your country.

While the extraction of raw materials and the manufacturing of batteries do require energy, the energy consumed during the production process represents only a fraction of what will be stored in the battery. The positive effect of using renewable energy and storing it in the battery far outweighs any environmental impact during production.

It depends on your residential complex, so you should inquire if in doubt. Many residential complexes allow for privacy screens (including ones with functionality like ours), while others do not. However, anything installed within your balcony railing is up to you.

We pass on the manufacturer's warranties for all components. Our rigid modules have a 25-year performance warranty. The inverter has a 15-year product warranty. Even when the components reach the end of their lifespan, they are not necessarily damaged. End of life means that the panels still have 80% of their original performance. You can find our warranty terms here: https://www.eet-solar.com/warranty/

The registration process may vary with individual electricity grid operators. In general, our systems do not require approval, and a simple registration form should be accepted by any grid operator.

Electricity is only fed into one phase. It is not technically possible to feed all three phases. However, you can still consume electricity on all phases. The electricity meter balances the consumed electricity and can offset the consumption across all phases.

So, it's not a problem if you feed into phase 1 but your largest consumers are on phase 2.

There are no additional costs during operation. The device is maintenance-free.

This is most likely a battery level correction, which often occurs after the initial setup. There is no need to worry; the battery occasionally needs a new reference value to display the battery level as accurately as possible. If this happens frequently with your SolMate, please contact our support team at support@eet.energy.

This depends on your consumption and the electricity price! With SolMate and four connected panels, you can save approximately 1200 kWh per year. At 50 cents per kWh, that would be 600 € in savings per year, or in other words, the payback time in this case would be 5-6 years.

Additionally, SolMate provides integrated emergency power supply, so the device pays for itself during the first extended power outage.

SolMate is the only balcony solar power system with an integrated energy storage unit that can be installed in a matter of minutes on a standard household outlet. Its intelligent measuring technology detects the current household electricity usage through the outlet. Additionally, SolMate can operate autonomously, meaning it can work independently from the grid and provide solar power to your essential appliances during power outages. Currently, there is no comparable system on the market that combines all of these features.

It depends. Some solar installations, especially on balconies, may be occasionally shaded or receive only a few hours of sunlight per day. That is perfectly fine. However, what significantly limits your energy yield is permanent partial shading. If one or more panels constantly have a small shaded area, it can significantly impact the overall system's performance. Even if a small strip (a few centimeters wide) of the panels is continuously in the shade, the performance drops rapidly. It is strongly recommended to avoid this situation. If your panels are partially shaded, please optimize the installation promptly.

Please also check the signal strength of your home Wi-Fi; it may be too weak. To improve connectivity, you can use a Wi-Fi repeater, an external Wi-Fi antenna, or a USB-C to LAN adapter. If it is still not visible, please check the router settings (MAC address filter, hidden SSID).

Please check if your storage is turned on.

To ensure that there is a sufficient signal, please stand close to the storage with your mobile phone/laptop/tablet (up to 2 meters away).

If you still cannot see your storage's Wi-Fi network in the network settings and have already completed the onboarding in the past, your storage may be trying to connect to your home Wi-Fi in the background with the stored password. If the password was entered incorrectly, please wait for about 5 minutes, and then your storage's Wi-Fi should be visible again in the network settings.

If it is still not visible after that, please contact us at support@eet.energy.

If you have already put your SolMate in online mode once, it is normal for SolMate not to create a Wi-Fi hotspot while your home Wi-Fi is active. SolMate can only have one active connection: either it is connected to the internet and our server through your Wi-Fi, or it creates a Wi-Fi hotspot. It cannot do both simultaneously.

If, for any reason, you still need to access SolMate locally and require the hotspot, go to the SolMate settings and use the "Start Wi-Fi hotspot" function. Alternatively, you can simply temporarily turn off your home Wi-Fi.

Yes, SolMate has two PV inputs, and different panels with different voltages are possible for each input. Panels with the same power must be connected to the same input, but the voltage levels of the two inputs can be different. However, the voltage window of 26-44 V must be maintained. Please refer to the information on commissioning for the wiring of your panels.

No! For safety reasons, SolMate will automatically disconnect from the grid in such situations. However, SolMate has a built-in outlet that can be used for autonomous emergency power supply. So, if the power goes out in your house, you can continue to power essential appliances using it.

Did you only purchase the SolMate storage unit, use your own panels, and unfortunately, SolMate is not showing any signs of life? Very often, solar panels in large installations are connected in series, so it's common for installers to connect solar panels in series. However, SolMate requires its panels to be connected in parallel. If you have connected your modules in series and exceeded the maximum input voltage of 44 V, SolMate won't be able to work with them. Please refer to the information on how to connect your panels during the setup process.

SolMate comes with 2 standard panels (370Wp) included. One to two additional panels are possible and provide additional power, especially with suboptimal alignment. However, even with more panels, no more than 800 watts will be fed in.

The storage unit has a capacity of 1.5 kWh, and the energy remains in storage until you use it, with minimal storage losses. So, if you actually don't consume any electricity for some time, the battery would stay fully charged for many days to weeks if the storage is turned off. In essence, the storage is designed as an intermediate buffer – during the day (in sunny conditions), it gets filled with excess energy, and you can then use these surplus reserves during the night.

In off-grid operation mode, power can be drawn through the outlet supplied by the island inverter in SolMate. A maximum of one device with protection class I (device with metal housing) can be connected to the device outlet, but devices with protection class II can have multiple simultaneous connections. With additional safety measures (grounding, RCD), it is even possible to set up an autonomous power supply network for multiple consumers.

It depends on whether you have access to your SolMate or not. If you can connect locally to your SolMate or access it through the app, you can attach each panel individually to the SolMate and check if it is producing power. Of course, only when the sun is shining.

If SolMate is not accessible, you can also check the panels using a multimeter (at your own risk!).

PLEASE NOTE: Use a multimeter only if you know how to operate it and it can handle at least 10 A. Typically, each individual SolMate G panel should provide between 36 and 44 V in sunlight. You can also measure them all together, and the measurement should provide the same voltage. If your multimeter can handle 10 A, you can also measure the short-circuit current of each panel. This should be between 2.5 A and 10 A per panel in sunlight. Don't measure both together, as most multimeters cannot handle that. Finally, you can also measure the DC extension cable between panels and the storage unit to check it.

There is a round button located on the upper left side of SolMate, above the LED display. Pressing this button for approximately 6 seconds will shut down SolMate. Pressing the same button again will restart the system.

Physically, SolMate only feeds electricity into one phase and measures only one phase. However, the balancing is done across all three phases. Typically, household devices are distributed across the three phases. If you have a larger, constant consumer on a different phase, you can set a constant basic consumption via the input power range in the MySolMate app, which should always be fed in. This way, you can circumvent this phase issue.

If your SolMate is online continuously or at least regularly, then yes. As long as the device is online for more than an hour, it usually automatically fetches the latest version.

If you operate your device in offline mode and only bring it online occasionally (just for updates), then not necessarily.

The current software version is 0.4.56-d.

In off-grid mode, SolMate can operate devices up to 1000 watts (2000 watts starting power for 0.5 seconds). SolMate's island inverter generates a pure sine wave power signal, which means that most devices can be operated smoothly.

Yes! In island operation mode, the energy stored in the battery can be used via the built-in outlet.

SolMate has a built-in outlet that can be used for emergency power supply. If the power goes out in your house, you can connect essential appliances directly to the storage unit and continue to power them.

You can do this temporarily, but please avoid doing it for the long term. Energy meters in general (including the ones in our shop) can be used with LightMate systems to measure energy flow. However, it is not advisable to use them in combination with SolMate, as they can affect the measurement signal of your SolMate. You can monitor the fed-in power through the MySolMate app or mysolmate.eet.energy.

Yes, that is possible in principle. However, please note: If you use SolMate in off-grid mode and still consume the generated electricity every day and deplete the storage, that's fine. But if you keep your storage in island mode with connected solar panels continuously, the battery will be permanently charged to its maximum, which can lead to battery degradation. So, avoid letting your battery never have the chance to discharge at least a little.

No, that's safe and normal. The power electronics are located in the upper third, and it can safely reach temperatures up to 60°C. If this temperature is exceeded, turn off your device and contact us.

Unlike the Lithium-Cobalt Dioxide batteries commonly found in smartphones, the Lithium Iron Phosphate batteries used in our devices have the advantage of being extremely durable and less sensitive to temperature variations. A long lifespan is therefore guaranteed even when used outdoors. However, the battery operates best at around 20°C (68°F) and has its longest lifespan at this temperature. In very cold temperatures, SolMate automatically shuts down as a safety mechanism to prevent battery damage.

In grid operation mode, the intelligent measuring technology detects the electricity consumption in the household and feeds in the generated electricity as needed. The integrated outlet of SolMate can also be used as direct access to the normal household electricity network during grid operation.

No, it's not necessary. You can access your SolMate from any laptop/PC/Mac with an active internet connection, provided that your SolMate is turned on and online. Simply open a web browser (such as Google Chrome, Mozilla Firefox, Microsoft Edge, Safari, etc.), go to mysolmate.eet.energy, launch the web app, and then enter your serial number and user password.

Alternatively, you can also use a smartphone and download the MySolMate app from the App Store or Google Play Store after successfully connecting your SolMate to the internet.

The housing is designed for protected outdoor use and can withstand outdoor conditions in all types of weather. However, please note that the cable connection box on the back and the integrated outlet are sensitive to direct water sprays. Therefore, protected outdoor use is a requirement for operating SolMate.

Yes, that's absolutely possible! In the online shop, you'll find our SolMate naked. Here, all necessary cables and adapters are included to connect two standard panels you may already have. However, please make sure that the panels do not exceed 44 volts. Please refer to the information on commissioning for the wiring of your panels.

There is no technical advantage to the Wieland plug. However, unlike the type F plug, you cannot touch the pins of the Wieland plug. This design is intended to provide more safety but is not technically necessary. The installed inverters have integrated safety measures that ensure voltage is only present when a power grid is detected. If no power grid is detected, the voltage at the plug is disconnected in under 200 milliseconds. In Austria, Switzerland, and Germany, the Wieland plug is unnecessary. For more information, please visit: https://www.dgs.de/service/solarrebell/faq/.

For SolMate and LightMate standard panels, you have four different installation options:

1. Steel brackets for setting up on horizontal surfaces (garden, terrace, carport, flat roof, etc.).
2. Balcony hooks for hanging on the balcony railing (we have different hooks for various handrails: standard hooks and size-adjustable hooks for handrails up to 13cm).
3. Wall rails for screwing onto vertical surfaces (house wall, garden sheds, fence, etc.).
4. Roof hooks for mounting two or four panels on tiled roofs.

By default, the cables from the panels to the storage unit are 5 meters long, and from the storage unit to the socket, they are 2 meters long. If this is too short for your needs, you can use a regular extension cord from a hardware store to bridge the distance between the storage unit and the socket. Alternatively, you can get 10-meter-long cables between the storage unit and the panels. Furthermore, you can use MC4 cables to further extend the distance to the panels. However, we generally recommend keeping the distance from the panels to the storage unit not much longer than 10 meters to avoid power loss.

No, the system can be put into operation by an amateur without outside assistance.

Your SolMate measures consumption on one phase in your household and feeds in power as needed. However, it follows some rules that take precedence over consumption measurement. As a result, SolMate can feed in significantly more or less power than is currently being consumed/measured. Some of these rules include:

• The battery must not be too full.
• The battery must not be too empty.
• There is a voltage window in which the SolMate battery must be located.

You can set a minimum feed-in and a minimum battery charge in the settings of your SolMate. However, there are some fundamental rules for SolMate that take precedence over your settings. SolMate may feed in significantly more or less power than what is set due to these rules. These rules are in place for the benefit of the battery, ensuring its longevity. Some of these rules include:

• The battery must not be too full.
• The battery must not be too empty.
• There is a voltage window in which the SolMate battery must be located.

Can you see your storage's Wi-Fi network in the network settings of your mobile phone/computer/tablet? If yes, please perform onboarding with the wizard via mysolmate.eet.energy. Also, check the signal strength of your home Wi-Fi; it may be too weak. To improve connectivity, you can use a Wi-Fi repeater, an external Wi-Fi antenna, or a USB-C to LAN adapter.

In most cases, one of the following scenarios has occurred:

1. Your home's Wi-Fi signal is currently weak, causing SolMate to temporarily lose its connection.
2. Our server may be temporarily down or inaccessible due to maintenance.
3. Your SolMate may have lost its internet connection during a software update, causing it to get stuck. It will attempt to complete the update at the next opportunity, which may take some time.

What can you do about it? In 95% of cases, waiting for a few hours to days will resolve the issue. If not, you can try restarting it. To do this, simply press and hold the round button on the side for approximately 6 seconds, unplug and then plug the solar panels back in, and then turn SolMate back on (pressing the round button again). SolMate should automatically reconnect to our server. If you can now see the SolMate Wi-Fi in your available Wi-Fi connections, please use a laptop, go to mysolmate.eet.energy in your browser, and complete the onboarding process again.

We assume that SolMate works perfectly. However, if damage does occur, we will take care of the repair or replace the device. It's best to email us at support@eet.energy.

Please check the following points first:

Is your SolMate definitely in grid mode (side switch at 12 o'clock), or is it possibly in island mode (side switch at 3 o'clock)? Please switch between the two modes and see if there is any change. Is your SolMate plugged into an outlet? Is the outlet itself functioning properly where your SolMate is connected?

If you are in island mode or standby mode (side switch at 3 o'clock, halfway between 2 o'clock and 3 o'clock):

Then it's completely normal for SolMate to not feed in any power. Please switch the rotary switch on the upper right side to 12 o'clock. If you are in grid mode (side switch at 12 o'clock):

Do you have an energy meter or a power plug meter between SolMate and your household outlet? If you are using an energy meter:

It's possible that the energy meter is defective. Please test SolMate without the intermediary plug. Energy meters in our shop and in general can be used with LightMate systems to measure energy flow. However, it's not advisable to use them in combination with SolMate, as they can interfere with SolMate's measurement signal.

If you are not using an energy meter:

Are the PV panels fully exposed to sunlight, or is a small part of them permanently shaded? Have you checked all the connections between the panels? Do you have a lot of network filters in your household? Network filters are built into various modern electronic devices such as televisions, laptop chargers, printers, monitors, power supplies (e.g., phone chargers), and more. If you have only a few of these devices connected, it's not a problem, but too many can interfere with SolMate's measurement signal. Can you increase the minimum feed-in under the settings in the app? Now, there should definitely be some feed-in if the battery has enough charge.

If the solar panels are properly positioned:

Try switching back and forth between grid mode and island mode multiple times. It's possible that the side rotary switch got stuck internally. Please check each individual panel to rule out any defective panels (you can find more information below).

If the solar panels are not properly mounted:

Please ensure that no panel is (partially) shaded, and each one is properly aligned. If you have a lot of network filters in your household:

Try unplugging these devices and see if there is any difference. If not, please contact us directly at support@eet.energy.

If your modules were installed by an "expert" and your SolMate still shows no signs of life, it's important to note that very often, solar panels in large installations are connected in series, so professionals are accustomed to connecting solar panels in series. However, SolMate requires its panels to be connected in parallel. If your modules have been connected in series and thus exceeded the maximum input voltage of 44 V, SolMate won't be able to function with them. Please refer to the information regarding how to connect your panels during the setup process.

If you cannot access your SolMate locally or through the app, the LEDs on the left side of your SolMate are not working, and even a restart in bright sunlight doesn't help, you should check the following:

Have you checked all the plug connections? Did you only purchase the SolMate storage unit and use your own panels, or was the system installed by a professional? Often, in large rooftop installations, solar panels are connected in series, which is common practice for installers. However, SolMate requires its panels to be connected in parallel. If your modules were connected in series and exceeded the maximum input voltage of 44 V, your SolMate cannot work with them. SolMate requires solar panels connected in parallel with a voltage between 26 and 44 V.

First, please check if the outlet your LightMate is connected to is working correctly. If the outlet is functioning, and your LightMate has been working fine until now, unplug your LightMate and carefully check all plug connections (by unplugging and plugging them back in). This should resolve the issue.

In this case, a restart can be helpful. Simply press and hold the round button on the side for about 6 seconds, unplug and then plug back in the solar panels, and then turn SolMate back on (pressing the round button again). SolMate should automatically reconnect to our server. If you can now see the SolMate Wi-Fi in your available Wi-Fi connections, please use a laptop, go to mysolmate.eet.energy in your browser, and complete the onboarding process again.

If restarting doesn't help either, unplug your home router briefly and see if a hotspot reappears. Approach SolMate closely and check if there is still no hotspot visible.

If none of these steps resolve the issue, please refer to the questions about the solar panels: "My SolMate doesn't seem to be getting power from the solar panels." "How can I rule out that a panel is defective?"

If you believe your SolMate is malfunctioning, don't worry at first. If that's the case, we will help you as quickly as possible. Together, we will find the right solution. In 95% of cases, a few days of waiting can work wonders. If your system is currently not reachable, the most likely reasons are:

1. Your home Wi-Fi signal is weak, causing SolMate to temporarily lose its connection.
2. Our server is currently down or not reachable due to maintenance.
3. During a software update, your SolMate lost its internet connection and got stuck. SolMate will attempt to complete the update at the next opportunity, which may take some time.

If you've waited for several sunny days and still have issues with your device, first check if there is a solution in the FAQs. Otherwise, feel free to contact us anytime at support@eet.energy.

The inverter of your LightMate needs to synchronize with the grid first, which can take up to 10 minutes.

Possible Causes If your LightMate system is not functioning properly in conjunction with a Shelly device, several factors could be responsible:

1. Defective Shelly Device: The Shelly device may be faulty and affecting the system's operation.
2. Shelly Device Turned Off: If your Shelly device is turned off, it interrupts the power supply, and the inverter cannot feed power.
3. Cable or Outlet Issues: Problems with a cable or outlet could be the cause.
4. Defective Inverter (WR) of the LightMate System: There is a possibility that the inverter itself is faulty.
5. Connection Issues with Solar Modules: Also, check the connections of the solar modules for loose contacts, physical damage, or signs of overheating.

Ways to Narrow Down the Cause To determine the exact cause of the problem, you can perform the following steps:

1. Check the Solar Modules: Examine the connections of the solar modules closely. Look for loose contacts, visible damage, or signs of overheating.
2. Remove the Shelly Device: Disconnect the Shelly device from the system. If the LightMate system works correctly afterward, the issue is likely with the Shelly device.
3. Change the Outlet: Connect the components (Shelly device, LightMate system) to a different outlet. If they function flawlessly there, the original outlet may be defective.
4. Test the LightMate Systems Individually: If multiple LightMate systems are connected together, separate them and connect each one individually to the power supply. Check if the blink light on any of the inverters remains off. This could indicate a faulty inverter.

For additional information about the Shelly Plug S Plus, refer to the Shelly website.

If these steps do not resolve the problem, please contact us at support@eet.energy. We are happy to assist you.

No! For safety reasons, LightMate will automatically disconnect from the grid in such a situation. A storage unit like SolMate is necessary for emergency power supply during a power outage.

Your appliance doesn't have the capability to make that distinction – it simply takes the available power.

The electricity generated by LightMate is fed into your household electrical system through the socket by applying a slight voltage boost from the inverter. The voltage is always slightly higher than that of your household grid, so our electricity is pushed into your household grid (completely safe). This electricity is used by your appliances first, before drawing from the public power grid. Only when LightMate's generated power is no longer sufficient to supply all the appliances, the difference in power is covered by the public power grid. This difference is then recorded as electricity consumption in your household by your electricity meter, and the rest you've saved in costs.

Step 1: Download the Shelly App

• Open the App Store (iOS) or Google Play Store (Android) on your smartphone.
• Search for "Shelly Cloud" in the store's search bar.
• Select the Shelly Cloud App from the search results.
• Install the app on your smartphone by tapping "Install" or "Download."

Step 2: Connect your Shelly device with the app

• Open the Shelly Cloud App on your smartphone.
• Create a new account or log in if you already have an account.
• Grant the app the necessary permissions it requests to function correctly.

Step 3: Add your Shelly device

• Tap the "+" symbol or "Add Device" in the app.
• Select the corresponding Shelly model from the list of available devices.
• Follow the instructions in the app to connect the Shelly device to your Wi-Fi network, and make sure to have your Wi-Fi password ready.
• Wait for the device to connect. This may take a few minutes. Once the connection is established, the device will appear in your app.

Step 4: Configure your Shelly device

• Tap on the newly added device in the app to configure it.
• Adjust the settings as needed. You can change the device's name, set up automations, or monitor energy consumption, among other options.

Step 5: Firmware Update

• Check if a firmware update is available for your Shelly device. This is usually indicated in the app.
• Perform the update if available to ensure your device is up to date.

Notes:

• Ensure you have a stable internet connection during setup.
• If you encounter connection issues, check the compatibility of your Wi-Fi network with the Shelly device. For further information and support, consult the Shelly Cloud App or visit the Shelly website.

Unfortunately, no. The MySolMate app, as the name suggests, works exclusively for SolMate.

Physically, LightMate only feeds power into one phase. However, the energy is accounted for across all three phases, so you also save on electricity costs for devices on other phases.

With LightMates, the most important information about feed-in can be read from the green LED on the inverter. The meanings of the different blinking patterns of the LED can be found in the manual. Alternatively, you can get an energy meter and simply read the power flow.

This depends entirely on the legal situation in your country. In Austria, for example, you are allowed to feed up to 800 watts per meter point in Austria. A LightMate feeds in a maximum of 400 watts. Therefore, it is possible to plug in and operate two LightMates simultaneously.

LightMate comes with a standard panel included. More panels are not necessary for optimal operation. Even though theoretically, twice as many panels could provide 860 watts, you cannot connect them to one inverter as it cannot handle the 860 watts of power.

However, you can expand LightMate with a second LightMate.

It is not a problem to operate two LightMate systems simultaneously. You can connect them to one or two sockets. To operate them on one socket, you will need a "LightMate+ BETTERI cable" to connect the inverters between the first LightMate and the second LightMate. You can buy the BETTERI cable in the accessories shop. The system is then considered a small solar power plant with a power of up to 800 watts.

The device's software version (Android) must not be older than version 7.0.0.

Because your SolMate with a constant minimum feed-in of 800 W would be almost constantly empty, which is not really practical. 800 W might make sense when the storage is full.

There is no optimal setting for it. The higher the minimum battery charge level is set, the less storage capacity you can use in everyday life, but the "fuller" your battery will be in the event of a power outage. Of course, it is advantageous for the battery and its lifespan if it is not constantly fully charged. To maximize the lifespan of your battery, we recommend a minimum battery level of 10% to 30%.

SolMate lives longest and healthiest when it can charge and discharge slowly and evenly. All settings you can make in the app are not fixed rules because they are subordinate in the hierarchy of battery health. Ideally, you don't need to make any settings for maximum or minimum feed-in because SolMate takes care of its health as best as possible on its own. However, if you have a permanent, larger consumer (e.g., an aquarium pump) in your household, you can set its power as the minimum feed-in. SolMate cannot detect permanent consumers (those that are never turned on or off).

A maximum feed-in is only useful if you generally have very low or almost no base consumption, so that charging the battery for the evening is prioritized.

With the MySolMate app, you can always check how much solar power is currently being produced and stored. Furthermore, you can also set how much energy your SolMate should always have stored for emergencies and how much should be fed in at a minimum and maximum (provided there is enough energy available). We provide the MySolMate app to you for free, and it is available for Android and iOS devices.

To set a minimum feed-in value, follow these steps: Visit mysolmate.eet.energy and log in with your serial number and user password. Click on the "Settings" tab, where you'll find a slider for "Feed-in Power Range" that allows you to set the minimum and maximum feed-in power in watts (W). In the app, you can access the settings by tapping on the symbol with three stacked lines at the bottom right. You can adjust these settings in offline mode as well, meaning when you are directly connected to your SolMate's Wi-Fi, and your SolMate is not online.

To set the minimum battery charge level, follow these steps:

1. Visit mysolmate.eet.energy and log in with your serial number and user password.
2. Click on the "Settings" tab, where you'll find a slider for "Minimum Charge" that allows you to set the minimum battery level in percentage (%).
3. In the app, you can access the settings by tapping on the symbol with three stacked lines at the bottom right.

You can adjust these settings in offline mode as well, meaning when you are directly connected to your SolMate's Wi-Fi and your SolMate is not online.